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Refund Policy

A legal disclaimer

Veronika Freya Natural Beauty Products makes no claims, representations, or warranties, whether express or implied, as to the efficacy or safety of our products. This product is for external use only. Avoid contact with eyes and broken skin. In the event of irritation or any adverse reaction, discontinue use immediately and consult a healthcare professional.

 

Ingredients: Please refer to the ingredient list on the product packaging. If you are sensitive or allergic to any listed ingredient, please do not use this product. Individual results may vary.

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Product Information: This product is not intended to diagnose, treat, cure, or prevent any disease. The information provided is for general knowledge and informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare professional for any health concerns or before making any decisions related to your health or treatment.

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Liability: Veronika Freya Natural Beauty Products shall not be liable for any damages, including consequential damages, arising out of or related to the use or misuse of our products.

Our Return Policy

At Veronika Freya Natural Beauty Products we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your purchase of hair and skin products, you may return the product within 30 days of the date of delivery for a refund or exchange, provided the product is unused and in its original packaging

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Conditions for Returns:

  • Timeframe: Returns must be initiated within 30 calendar days of the delivery date. 

  • Condition: Products must be unused, in their original packaging, and in the same condition as when received. 

  • Original Packaging: Products must be returned in their original packaging, including all tags and labels. 

  • Proof of Purchase: Please retain your order confirmation or invoice as proof of purchase. 

Return Process:

  1. Contact Customer Support: Please contact our customer support team at customer@veronikafreyanaturalbeauty.com to request a return authorization. 

  2. Return Shipping: Return shipping costs will be the responsibility of the customer. 

  3. Packaging: Pack the product securely in its original packaging to prevent damage during transit. 

  4. Shipping Address: Ship the product to the address provided from return authorization.

  5. Refund/Exchange: Upon receipt of the returned product, we will process your refund or exchange within 3-5 business days. 

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